Epicor 9 is a fully integrated system, based on the new True Service Oriented Architecture (SOA). This is the successor to the Client Server Architecture, and is therefore one of the most modern and flexible products of its kind.

The screens of Epicor 9 can be adapted independently by the users, enabling them to create an environment in which they feel at home, and the day-to-day work can be carried out in the most efficient manner. Accessing all available information and functionality within the system from screens structured in this way is simplicity itself. This 360° view makes finding the desired information extremely easy and effective. It is also possible to adapt the software yourself, when the business processes change. For more information on this, see Business Process Management.

In addition, Epicor 9 has full MS Outlook and Office integration. This allows you to access, view, copy and, if necessary, modify the data directly from the Office applications. In the Outlook integration, for example, Epicor 9 can be opened directly from an incoming email. Users can also ‘take with them’ data from Epicor 9, for offline use. This could include data of contact persons, but also order and invoice data. Using the unique search tool in Internet Explorer, for example, you can search for the desired data in Epicor 9 very easily and quickly.

An overview of the available modules in Epicor 9 is shown below:

• Financial Management
• Customer Relationship Management
• Sales Management
• Supply Chain Management
• Production Management
• Planning and Scheduling
• Product Data Management
• Service Management
• Enterprise Performance Management
• Global Business Management
• Governance, Risk and Compliance

Financial Management
Epicor financial offers robust multicompany, multiplant or multiwarehouse functionality and intercompany transaction processing. This ensures that Epicor 9 provides strong financial management.
• Debtors
• Creditors
• Ledger
• Multi-company / Multi-site / Multi-plant
• Multiple books
• SOX compliance
• Foreign currency
• Fixed assets
• Budgeting / forecasting
• Consolidation
• Intrastat

Customer Relationship Management
Epicor CRM offers of 360° view of your customers, suppliers and business contacts.
• Lead en opportunity Management
• Contact Management
• Marketing Management
• Case Management
• MS Office integration via Information Worker

Sales Management 
By streamlining the sales process - centralizing the access to products, prices and customer information - orders can be recorded easily. This results in increased productivity of the sales team in drawing up quotations and implementation of the ordering procedures.
• Calculation and quotation management
• Order management
• Sales Kits
• Demand Management / EDI
• Storefront / web store

Supply Chain Management
Epicor SCM is a full suite of enterprise application possibilities, including purchasing management, sourcing & purchasing, inventory management, location management of materials and warehouse management. This is integrated with the demand management/EDI module.
• Purchasing management
• Placing purchasing requests via the internet
• Inventory management
• Support with material relocation
• Shipping and receiving
• Warehouse Management
• Handheld support

Production Mananagement
Epicor offers an extensive solution for Make-to-Order (MTO), Make-to-Stock (MTS), Engineer-to-Order (ETO) and Configure-to-Order (CFO) manufacturers, including light assembly options for distribution companies. Epicor 9 is highly suitable for deployment in a combination - Mixed-Mode – of these production processes.
• Order Management
• Advanced Production
• Lean Production, KanBan
• Data collection / time recording
• Quality Management
• Advanced Quality Management

Planning & Scheduling
Epicor 9 offers an extensive solution for sales forecasts, Material Requirements Planning (MRP), planning, advanced planning and scheduling (APS) which complies with the critical requirements of today’s businesses.
Epicor 9 offers special functionalities for businesses with complex processes, which need project management and resource management.
• Project Management
• Sales forecasts and main production plan (MPP)
• MRP
• Planning en resource management
• Advanced Planning and Scheduling Product Data Management  
Epicor Product Data Management (PDM) acts as a central storage point for knowledge of the process and product history. PDM encourages the integration and exchange of data between all types of users. Epicor PDM offers a full end-to-end solution for the management of all aspects relating to the life cycle of a product, giving businesses control of the huge amount of electronic documents that they produce.
• Bill of Materials (BOM)
• Routings
• Revision management and alternative routes
• Product Life Management (PLM)
• Product calculations
• Product configurator
• CAD integration

Service Management
Epicor Service Management optimizes customer service. Customer service is optimized by promptly responding to requests from customers and the registration of solutions.
• Contract Management
• Field Service
• Returned Material Authorization (RMA)
• Integratie Case Management
• Helpdesk Support

Enterprise Performance Management
Epicor Enterprise Performance Management is an end-to-end solution which provides insight into key performance indicators (KPI) and previously defined analytical information. EPM is based on the Microsoft platform and integrates modern Web 2.0 concepts for unparalleled ease-of-use.
• Trackers en dashboards
• Management Reporter
• Budget, planning and forecasting
• Data storage en data warehousing
• Scorecards and KPI's

Global Business Management
Due to takeovers or organic growth, a growing number of businesses are wresting with the complexity of managing multiple business entities. Epicor Global Business Management offers the support for this, including Global Multi-site Management, Multi-Lingual Data Management, Master Data Management and Service Connect.
The direction of a wide range of business divisions presents unique challenges and opportunities in the area of centralized or distributed operational controls, enterprise-wide visibility, the intercompany supply chain and financial consolidation.
Epicor 9 supports transactional functions between the systems and entities, including intercompany transactions, such as intercompany orders, overruns and movements between the factories and warehouses.

Governance, Risk & Compliance
Gaining visibility with regard to controls inside the enterprise is a huge challenge if many of the processes and procedures are manual and fragmented. The Governance, Risk & Compliance (GRC) functionality supports businesses in remaining aware at every level of the risks of non-compliance with these rules.
• Risk Management
• Security Management
• Global Trade Compliance / RoHs / WEEEE

Epicor Search
Today’s employees are smart internet users in their free time, after all, and expect the same type of access and ease-of-use in their day-to-day work. By using Web 2.0 technologies and the building blocks of Microsoft Search, such as SQL Full Text Indexing, Epicor can now deliver ‘Enterprise Search’, a Google-type search engine which brings the personal internet experience to the workplace. Enterprise Search offers built-in search possibilities via tag clouds of Epicor, which searches in structured data. The data extend across all Epicor applications and go beyond enterprise data, even including unstructured data, if desired.

For more information or a brochure on Epicor 9, click here for free brochures and white papers, or contact us.